Safe & Responsible Play

Company Commitment

Leva Limited, operating casinowildies.uk, is fully committed to the promotion of responsible gambling practices across all aspects of its operations. It is the official policy of Leva Limited that gambling shall be provided solely as a form of entertainment and recreation, and that the welfare of all registered users shall be considered a matter of paramount importance. All operational procedures, product configurations, and customer service protocols are designed and maintained in accordance with applicable regulatory requirements governing responsible gaming. Leva Limited acknowledges its corporate obligation to prevent gambling-related harm and to ensure that all measures necessary for the protection of vulnerable individuals are implemented, monitored, and enforced on a continuous basis. Staff members are trained to identify and respond to indicators of problem gambling, and the organisation maintains a zero-tolerance policy toward the facilitation of gambling by persons who are minors or who have been identified as at-risk individuals.

Problem Signs

The following behavioural indicators are recognised by Leva Limited as potential signs of problem gambling. Users who identify with one or more of these criteria are strongly encouraged to seek assistance without delay:

Gambling expenditure consistently exceeds pre-established financial limits, resulting in financial difficulties, debt accumulation, or the neglect of essential financial obligations such as rent, utilities, or household expenses.
Persistent and unsuccessful attempts are made to reduce, control, or cease gambling activity, despite a recognised desire or intention to do so.
Gambling is used as a primary mechanism for managing negative emotional states, including stress, anxiety, depression, loneliness, or boredom, rather than as a form of casual recreation.
Deceptive behaviour is exhibited in relation to gambling activity, including the concealment of gambling habits, financial losses, or time spent gambling from family members, colleagues, or close associates.
Significant amounts of time are devoted to gambling or to activities directly associated with gambling, such as researching strategies or reviewing account activity, to the detriment of professional responsibilities, social obligations, or personal relationships.
Previously lost funds are pursued through continued or escalated gambling activity, a behaviour commonly referred to as chasing losses, with the expectation that losses may be recovered through further play.

Account Restriction

Leva Limited provides all registered users with access to a range of account restriction mechanisms designed to support responsible gambling conduct. These tools may be activated voluntarily by the account holder at any time through the account management interface or by submitting a formal request to the customer support department.

Self-exclusion is available as a formal option whereby an individual may request the suspension of their account for a defined period. Upon the activation of a self-exclusion arrangement, access to the platform will be restricted for the duration specified by the account holder. The minimum self-exclusion period is twenty-four hours, and extended exclusions of thirty, sixty, or one hundred and eighty days may also be requested. Permanent self-exclusion is available to individuals who determine that an indefinite cessation of gambling activity is appropriate to their circumstances.

During any active self-exclusion period, all marketing communications addressed to the excluded individual will be suspended, and no promotional material will be directed to the affected account. Requests to reverse or terminate a self-exclusion arrangement prior to the expiry of the agreed period will not be processed except in accordance with the regulatory cooling-off provisions applicable to the jurisdiction of operation.

In cases where Leva Limited identifies indicators of problem gambling through monitoring procedures, the company reserves the right to impose account restrictions on a unilateral basis, in the interest of user protection, without prior notice to the account holder.

Setting Limits

A comprehensive suite of financial and temporal limitation tools is made available to all registered users of casinowildies.uk. These tools are designed to assist individuals in maintaining control over their gambling activity and expenditure. The following limitation mechanisms may be applied at the request of the account holder:

Deposit Limits: Maximum deposit thresholds may be established on a daily, weekly, or monthly basis. Once a deposit limit is set, it will take effect immediately. Any request to increase an existing deposit limit will be subject to a mandatory review period before the adjustment is applied.
Loss Limits: A maximum loss threshold may be configured for a specified period, after which further gambling activity will be suspended until the commencement of the next applicable period.
Session Time Limits: A maximum duration for individual gambling sessions may be established. Upon reaching the configured time limit, the user's session will be terminated automatically.
Wager Limits: Restrictions on individual stake amounts may be applied, preventing wagers from exceeding a defined monetary value per bet or per game round.
Reality Check Notifications: Periodic notifications may be activated, alerting the user to the amount of time elapsed during an active session at intervals selected by the account holder.
Cooling-Off Period: A temporary pause on gambling activity may be requested for a period of between one and thirty days, during which account access will be suspended.

All reduction requests in respect of existing limits will be processed and applied without delay. Requests to increase or remove limits will be subject to the applicable regulatory waiting periods before such changes are enacted.

Support Resources

Leva Limited recognises that professional assistance may be required by individuals experiencing gambling-related difficulties. A number of established organisations provide confidential support, guidance, and counselling services to persons affected by problem gambling, as well as to their families and associates. Users are encouraged to make contact with a qualified support service if concerns arise regarding their gambling behaviour or that of a person known to them.

Support services are available through national helplines, charitable organisations specialising in gambling harm, and licensed counselling providers operating within the field of behavioural addiction. These services are typically offered free of charge and are accessible on a confidential basis, without the requirement for referral. Individuals seeking assistance are advised to contact their general medical practitioner, a mental health professional, or a dedicated gambling support organisation for further guidance and access to appropriate treatment options.

Leva Limited is committed to facilitating access to these resources and may, upon request, provide users with information regarding available support services within their region.

Get in Touch

All enquiries relating to responsible gambling, account restrictions, self-exclusion requests, or the limitation tools described within this policy should be directed to the Leva Limited responsible gaming team. Correspondence will be acknowledged and addressed in a timely and confidential manner in accordance with the company's customer service obligations.

Responsible gaming enquiries may be submitted by electronic mail to: [email protected]